In the unlikely event that you are not happy with your Bead Barrettes, simply return them within 30 days of the date shipped, and we will gladly issue a full refund for the purchase price of products. The Bead Barrette does not offer refunds or reimbursements for shipping costs. Please include your contact information with any returns and kindly send to: The Bead Barrette ~ 110 Deer Glen Dr. ~ Fayetteville, GA 30214.